TERMS AND CONDITIONS

Effective Date: 11 November 2025
Contact Email: enquiries@tillyandcooper.co.uk

These Terms apply to all clients, including those served through partner firms.

Scope of Services

Services are provided strictly as agreed in writing. We do not provide legal advice unless expressly stated.

All advice and filings rely on information supplied by the client.

Client Obligations

Clients agree to:

• Provide accurate and complete information
• Respond to requests within 7 days
• Review documents where requested
• Pay fees as agreed

Failure to comply may result in delays or penalties for which we accept no responsibility.

Deadlines & Delays

We rely on timely client responses.
Any delay, penalty, interest, rejection, or enforcement caused by late or missing information is the client’s responsibility.

Companies House & HMRC Decisions

We are not responsible for:

• Rejections or delays beyond our control
• System issues or authority backlogs
• Decisions made by HMRC or Companies House

No guarantee of acceptance is given.

Partner Firms & Liability Limitation

Where work is carried out by an approved partner firm:

• The partner firm is fully responsible for the work
• Tilly & Cooper Corporate Accountants holds no liability
• Clients waive any claim against Tilly & Cooper related to partner-firm services

Limitation of Liability

To the maximum extent permitted by law:

• We exclude liability for indirect or consequential loss
• We exclude liability for penalties arising from client delay or authority decisions
• Our total liability is capped at fees paid for the relevant service

Termination

We may suspend or terminate services for:

• Non-payment
• Non-cooperation
• Breach of these Terms